1) The Door Sticks or Feels “Heavy”

Likely causes: Dust/debris in the head track area, rollers slightly out of alignment, door sagging and rubbing the jamb.

Try this: Vacuum/brush the track zone, check if the top gap is even, and inspect the closing edge for rub marks.

Call a pro if: The door binds hard mid-travel (could indicate track damage or installation issues).

2) Noisy Sliding (Grinding, Clicking, Rattling)

Likely causes: Grit in rollers/track, worn roller bearings, loose hardware.

Try this: Clean first; then carefully tighten accessible fasteners. If noise persists, rollers may need replacement.

Tip: If the door is used constantly (bathrooms, laundries), roller wear tends to show sooner.

3) The Door Rattles or Wobbles

Likely causes: Floor guide misaligned/too loose, excess clearance at the guide, door leaf slightly warped.

Try this: Re-centre the floor guide so it stabilises without pinching. If the door leaf is warped, a solid-core door can be more stable.

4) Soft-Close Doesn’t Engage

Likely causes: Trigger/activator misaligned, soft-close unit not seated correctly, engagement point off due to stopper placement.

Try this: Check alignment of the activator and trigger point and confirm the stopper positions allow proper “catch”.

Good to know: Soft-close improves comfort and reduces slamming-related wear.

5) Soft-Close Engages, But the Door Still “Slams”

Likely causes: Damper wear, door weight outside the ideal range, incorrect adjustment (if available).

Try this: Verify the door suits the system’s recommended weight range; consider replacing the damper/module if it’s older or failing.

6) The Door Won’t Close Flush (Misaligned at the Jamb)

Likely causes: Door out of level, jamb not square (common in older homes), settlement after renovation.

Try this: Adjust hangers/rollers to level the door. If the jamb is out of square, a professional can shim and refine the finish.

7) The Door Scrapes the Floor

Likely causes: Door has dropped, new flooring reduced clearance, floor guide set incorrectly.

Try this: If flooring changed recently, clearance is often the culprit. Adjust roller height slightly. If clearance is extremely tight, trimming may be required.

8) The Door Feels Unsafe or Comes Off Track

Likely causes: Missing/incorrect anti-jump feature, hardware loosened, door too heavy for the system.

Try this: Stop using the door until checked. If you’re not confident, book an inspection for track, hangers, and safety components.

9) The Door “Bounces Back” After Closing

Likely causes: Stopper position incorrect, soft-close engaging too early/late, door not landing cleanly in the closed position.

Try this: Reposition stoppers so the door settles properly; recheck soft-close engagement point.

10) It Works Fine… Until Humid Weather

Likely causes: Timber swelling, tight clearances plus paint build-up, door leaf not suited to the environment.

Try this: Lightly sand and reseal rubbing edges if swelling is seasonal. Consider a more stable door leaf in humidity-prone areas.