Privacy Policy

Effective date: 2026

Premium Sliding Doors Pty Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request a quote, submit an enquiry, place an order, or otherwise interact with us.

1. Who we are

Premium Sliding Doors Pty Ltd
Address: 9/12 Deadman Road, Moorebank NSW 2170, Australia
Phone: 1300 15 15 50 / 1800 15 15 50 / 0488 15 15 50 / 0439 15 15 50
Email: sales@premiumslidingdoors.com.au
Alternative email: quotes@premiumcavitysliders.com.au

2. What personal information we collect

We may collect personal information including:

your name;
your company name;
your phone number;
your email address;
your address or project address;
details about your enquiry, quote request, order, or project requirements;
information you provide in contact forms, quote forms, order forms, order status forms, email, or phone calls;
website usage information such as IP address, browser type, device information, pages visited, and referral information.

3. How we collect your personal information

We may collect personal information when you:

complete a contact form on our website;
request a quote or pricing;
submit an order or order enquiry;
check your order status;
email us or call us;
interact with our website, advertisements, or online services.

4. Why we collect your personal information

We collect, hold, use and disclose personal information for purposes including:

responding to enquiries and quote requests;
supplying products and services;
processing and managing orders;
communicating with you about your project, order, or account;
providing customer support;
improving our website, products, and services;
marketing our products and services to you where permitted by law;
maintaining records and complying with legal obligations.

5. Website analytics, cookies and advertising

Our website may use cookies and similar technologies to improve functionality, understand website traffic, measure advertising performance, and improve user experience.

These technologies may collect information such as your IP address, browser type, pages visited, time spent on pages, and how you found our website.

Where applicable, we may use third-party tools or services such as website analytics, advertising platforms, CRM systems, form plugins, hosting providers, and spam protection tools. These third parties may process data on our behalf in accordance with their own privacy policies and applicable law.

6. Direct marketing

We may use your personal information to send you updates, offers, or information about our products and services where permitted by law. You can opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

7. Disclosure of personal information

We may disclose your personal information to:

our employees, contractors, and service providers;
delivery, freight, installation, IT, website, hosting, payment, marketing, or administrative service providers;
professional advisers such as accountants, lawyers, or insurers;
government, regulatory or law enforcement bodies where required or authorised by law;
other parties where you have consented or where disclosure is reasonably necessary to provide our products or services.

8. Overseas disclosure

Some of our third-party service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled in a manner consistent with applicable privacy laws.

9. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Access and correction

You may request access to the personal information we hold about you and request correction of inaccurate, out-of-date, incomplete, irrelevant, or misleading information. To make a request, please contact us using the details below.

11. Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, or as required by law.

12. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

13. Complaints

If you have a complaint about how we handle your personal information, please contact us in writing using the details below. We will consider your complaint and respond within a reasonable period.

14. Contact us

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact:

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time by publishing the updated version on this website. Please check this page periodically for changes.